We want you to be satisfied. That's why all ThunderBolt units include a money-back guarantee. If you are not satisfied with your ThunderBolt for the first 45 days after you receive it, return it for a full refund, excluding shipping. All ThunderBolt Untility units have a full 3-year manufacturer's warranty; all ThunderBolt PRO units have a full 2-year manufacturer's warranty.

To have a unit repaired under warranty, return the ThunderBolt in its carrying case to the manufacturer at the address below. Include your name and address, your product serial number, and a written description of the problem. Be sure to include return shipping information and a contact phone number.

Unit Return for Service after Warranty

To have a unit repaired after the warranty has expired, follow the shipping instructions above. Include a contact phone number, and you will be called once the problem and repair cost for your unit have been determined. If you decide to proceed with the repair, you will be asked to provide a credit card for repair service and return shipping.

Ship ThunderBolts to:

ThunderBolt International, Inc.
PO Box 46506
Tampa, FL 33646

If you have any questions about these procedures, please call us toll-free at 800-244-2202.

You can download a PDF form which you can print out and include with your ThunderBolt here.